1. Cancellation Policy

Service Cancellation: Users may request the cancellation of services provided by FincareCRM by contacting our customer support team at info@fincarecrm.com.

Cancellation Charges: In the event of a service cancellation, any charges incurred before the cancellation date will be applicable and non-refundable.

2. Refund Policy

Refund Eligibility: Refunds will be provided based on the terms outlined below and in accordance with the specific service agreement between you and FincareCRM.

Full Refund: A full refund may be issued for services not yet rendered, provided the cancellation request is made before the service commencement date.

Partial Refund: In cases where services have been partially rendered, a prorated refund may be issued based on the remaining unused portion of the services.

3. Payment Disputes

Chargebacks: If you initiate a chargeback through your payment provider, FincareCRM reserves the right to suspend or terminate your access to our platform until the dispute is resolved.

Dispute Resolution: We encourage you to contact our customer support team to address any concerns before initiating a chargeback.

4. Refund Processing

Refund Requests: To request a refund, please contact our customer support team within 7 Days of the service cancellation.

Refund Method: Refunds will be processed using the same payment method used for the original transaction.

5. Exceptions

Non-Refundable Charges: Certain charges, including setup fees and non-recoverable costs, are non-refundable.

6. Changes to the Cancellation/Refund Policy

Policy Updates: We may update this cancellation and refund policy at any time. The updated version will be posted on our website.

7. Contact Information

If you have questions or concerns about this cancellation and refund policy, please contact us at info@fincarecrm.com